FAQ / Q&A
Shipping
CANADA :
We use Canada Post, UPS & Purolator for shipping. The cost of our shipping is 9.99$ within Canada.
The delays are from 2 to 5 working days for the delivery.
💙 You can also select the Free Shipping without tracking option. This option means you will not be able to track your parcel & it does not give you insurance on your order.
USA :
We use Canada Post, UPS & Purolator for shipping. The cost of our shipping is 15$ within the US.
The delays are from 2 to 5 working days for the delivery.
Sizing
Our swimsuits are true to size and top-notch quality, so they won't stretch out easily. Plus, our designs are super flexible, fitting many body shapes with ease.
SIZE CHART FOR SWIMWEAR
IN INCHES
TOPS
BOTTOMS
IN INCHES
SIZE
|
BODY WIDTH
|
FULL BODY LENGHT
|
SLEEVE LENGHT
|
S
|
20
|
26
|
33
|
M
|
22
|
27
|
34
|
L
|
24
|
28
|
35
|
X-L
|
26
|
29
|
36
|
Exchanges & Returns
Desary will only accept an exchange or a refund if it meets the criterias mentioned below. The item also needs to have been returned before 30 days of reception. Any item that was discounted is a final sale and therefore cannot be returned or exchanged.
EXCHANGE
CONDITIONS
- The product needs to be in its initial condition, unworn and with the hygiene stickers still on it.
- The return has to be made within a maximum of 30 days after the reception of the item.
PROCESS
- You need to send the product back to us. For the shipping, you can use the initial bag that the product comes in.
- We suggest taking a method of shipping that includes tracking as we are not responsible for any loss during the shipping.
- You need to take a sheet of paper and write the desired size and design of the exchanged product and the reason for the exchange. It would be best if you also wrote your name.
- You need to write our address on the shipping bag.
Desary, 160 Rue du domaine, Varennes, Québec, Canada
J3X 1Y7
5. We will send the exchanged product within 10 days, and we will send it at our cost.
REFUND
CONDITIONS
- The product needs to be in its initial condition, unworn and with the hygiene stickers still on it.
- The return has to be made within a maximum of 30 days after the reception of the item.
PROCESS
- You need to send the product back to us. For the shipping, you can use the initial bag that the product comes in.
- We suggest taking a method of shipping that includes tracking as we are not responsible for any loss during the shipping.
- You need to take a sheet of paper and write the reason for the exchange. Please write your name and the order #.
- You need to write our address on the shipping bag.
Desary, 160 Rue du Domaine, Varennes, Québec, Canada J3X 1Y7
5. We will contact you via e-mail and will arrange the refund then.
We will refund you on the initial method of payment used for the order.
WE WILL NOT REFUND THE INITIAL SHIPPING COST OF THE PRODUCT
*ALL SALE ITEMS ARE FINAL SALE*
How to wash
For your swimsuits and apparel, it's best to wash them on a delicate cycle or by hand, then simply lay them flat to dry.
Pre-Sale
A pre-sale is a guarantee that you will get your bikini. Your purchase ensures that you'll receive your item once it launches, typically within 2 weeks to 1 month, as specified in the item description. After the launch, expect your item to arrive within the standard shipping timeframe.
Other Questions
If you have any other question feel free to send it to our customer service by email at desaryswimwear@gmail.com