FAQ / Q&A

Shipping

CANADA : 

We use Canada Post, UPS & Purolator for shipping. The cost of our shipping is 9.99$ within Canada. 

The delays are from 2 to 5 working days for the delivery.

USA :

We use Canada Post, UPS & Purolator for shipping. The cost of our shipping is 15$ within the US. 

The delays are from 2 to 5 working days for the delivery.

Sizing

Our swimsuits fit true to size and are very good quality so they do not get bigger easily. All our designs are very flexible so one size can adapt to many body shapes.

CHARTE DE GRANDEUR POUR MAILLOTS DE BAIN

EN POUCES

HAUT


BAS





CHARTE DE GRANDEUR POUR VÊTEMENTS
EN POUCE
GRANDEUR
TOUR DU CORPS
LONGUEUR
LONGUEUR DES MANCHES
S
20 
26 
33 
M
22 
27 
34 
L
24 
28 
35 
X-L
26 
29 
36 

Exchanges & Returns

Desary will only accept an exchange or a refund if it meets the criterias mentioned below. The item also needs to have been returned before 30 days of reception. Any item that was discounted is a final sale and therefore cannot be returned or exchanged.

EXCHANGE 

CONDITIONS

  1. The product needs to be in its initial condition, unworn and with the hygiene stickers still on it.
  2. The return has to be made within a maximum of 30 days after the reception of the item.

 PROCESS

  1. You need to send the product back to us. For the shipping, you can use the initial bag that the product comes in. 
  2. We suggest taking a method of shipping that includes tracking as we are not responsible for any loss during the shipping.
  3. You need to take a sheet of paper and write the desired size and design of the exchanged product and the reason for the exchange. It would be best if you also wrote your name. 
  4. You need to write our address on the shipping bag.

Desary Swimwear, 160 Rue du domaine, Varennes, Québec, Canada
J3X 1Y7

   5. We will send the exchanged product within 10 days, and we will send it at our cost. 

REFUND

CONDITIONS

  1. The product needs to be in its initial condition, unworn and with the hygiene stickers still on it.
  2. The return has to be made within a maximum of 30 days after the reception of the item.

 PROCESS

  1. You need to send the product back to us. For the shipping, you can use the initial bag that the product comes in. 
  2. We suggest taking a method of shipping that includes tracking as we are not responsible for any loss during the shipping.
  3. You need to take a sheet of paper and write the reason for the exchange. Please write your name and the order #.
  4. You need to write our address on the shipping bag.

             Desary Swimwear, 160 Rue du Domaine, Varennes, Québec, Canada 

             J3X 1Y7

  5. We will contact you via e-mail and will arrange the refund then. 

We will refund you on the initial method of payment used for the order. 

​WE WILL NOT REFUND THE INITIAL SHIPPING COST OF THE PRODUCT

 

*ALL SALE ITEMS ARE FINAL SALE*

How to wash

For swimsuits and apparel, wash on delicate cycle or by hand and lay flat to dry.

Pre-Sale

​A pre-sale is a guarantee that you will get your bikini once it has launched. The launch will occur after your purchase eg. 2 weeks, 1 month, and will be specified in the description of the item purchased. Once the item has launched, you will receive your item within the normal shipping time.

Other Questions

If you have any other question feel free to send it to our customer service by email at desaryswimwear@gmail.com

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